Schedule an Appointment
New consignors: All new consignors are required to make an appointment for your first consignment (no consignments since July 2022 - if you have not been granted access to the Consignor Portal, you are New). We strongly suggest bringing no more than 20-30 items to your first appointment, so you can get a sense of what we accept, what the process looks like, etc. If you bring 50 items to your first appointment, you may be going home with a large percentage of them.
Larger consignments: Anything more than 30 items in one appointment requires advance approval, even for existing consignors. If you make back-to-back appointments (which we encourage if you have more than 30 items), and discover you have less than originally thought, PLEASE contact us to cancel the second appointment as soon as you know, so that it can be freed up for others.
Small drop-offs: Current consignors who are donators (do not require immediate review of items and comfortable donating what we cannot sell) are welcome to drop off 15 items or less per week, without an appointment, up to a maximum of 50 items per month. Consignors who are non-donators (who require a review of their items before they leave the store) should leave themselves more time just in case we are very busy with other scheduled clients, and/or make a Small appointment. Please understand we do our best but sometimes will not be able to accommodate non-donating drop-ins on days where our volume is higher than expected. Please call ahead to check!
Missed appointments with no notification: Cancelations and no-shows affect every aspect of our daily business in a very real way. In order to ensure everyone takes this process seriously, a missed appointment fee of $10 will be assessed on an existing consignor account if no notice is given prior to the appointment. If a new consignor misses an appointment more than once, without notification, they will not be permitted to set up any other appointments in the future.
Consignment hours are Wednesday-Friday 10 am - 2 pm. If you cannot make it during those times, please contact the store by phone (during regular business hours please) or email to schedule outside of these times.
And finally: Make sure you receive an appointment confirmation and reminder from the booking system, or else we cannot guarantee that you are scheduled.
Large Appointment
There are two types of appointments: large and small.
Large appointments are recommended for two purposes:
• New consignors, and
• Active consignors bringing in 30 items or less.
Large appointments ensure that we have enough time to review each item, provide feedback to the consignor (whether new or non-donating), AND for donating consignors who have a large number of items. If you must bring in more than 30 items, please get advance approval OR book two appointments in a row on the same day.
Important notes:
- Large amounts of jewelry can only be accommodated by special request. We process jewelry differently than clothing, and it can take a week or so to even review jewelry items. Please bring less than 10 jewelry items at a time if bringing in with clothing.
Small Appointment
Small consignment appointments are intended for:
- active consignors who are dropping off only (no review, just donate what we can't sell) 30 items or less or
- to review 15 items or less for non-donators.
These are brief, 15-minute appointments, intended to give staff just enough time to assess items and decide whether to donate or consign, and we cannot review more than 15 items in 15 minutes in any kind of detail. If you want more time to allow our team to go through each of your items while you wait, or have a longer conversation about your items, please schedule a Large appointment.
If you have more than 30 items for drop-off only, also please schedule a Large appointment, or speak with staff to advise you how to do best accomplish this.
If there is any confusion about what kind of appointment/time you may need, we welcome your questions prior to scheduling! Give us a call or an email and we will be glad to help out. :-)
Thank you.